On Sun, Sep 23, 2007 at 08:28:55PM -0600, Tim Schneider wrote:
>
> Sorry, I was at the lake.
>
> I configured my email server on shaw (without the DOCSIS) to route my
> outbound email through the shaw server on port 25. Works like a hot
> damn. Gotta read those shaw emails.
That was one of my options but given Shaw's history of delivering e-mail
slower than Canada Post delivers letters (literally), I didn't consider it
a workable alternative.
>
> I have not found Sasktel blocking anything. Ever. I have two Statics
> with Sasktel, SOHO package with Shaw.
That's the message I've received from official and unofficial channels.
SaskTel will have DSL hooked up on my line Wednesday.
>
> I have discovered that neither operation provides any kind of technical
> support unless you call during business hours and get past the tier one
> people. If I were to build a customer support network for my own ISP I
> would probably do the same thing.
Yeah, if I had tried again with the information Greg provided, I could have
probably got to tier-2. I didn't really have the patience to deal with it,
nor should I for the extra $50/month they collect compared to consumer
service.
>
> One funny story to end this rant. I run my own local dns just for
> performance reasons and I had to shut down that server just for
> maintenance reasons so I figured it would be good form to enter shaw's
> dns server on my shaw system. So I call up shaw's technical support.
> They gave me an IP address. I tested it it did not work. I called back
> in case I was the problem. No, I had correctly recorded the incorrect
> dns server. So I fired up a laptop, got a dhcp client to configure
> it's network and wrote down the dns the dhcp had discovered. Voila.
>
> Like I said - expect no support and you will not be disapointed.
*sigh*, perhaps technical support is just inversely proportional to the
monthy fee. I get awesome tech support from linode and any time of day.
They're only a 3 person operation, no call center, located in a different
state than their servers and probably with a higher proportion of
customers that get really annoyed things stop working often or for more
than a couple of minutes.
>
> p.s. MTS has been blocking port 25 for as long as I can recall.
I have no problem with ISP's blocking anything on regular home accounts.
If I pay significantly more money for "business" service, I expect more
than www.mycompany.com redirecting to personal web space.
Anyway, I'll give SaskTel a try and report back. I'm actually a bigger
fan of DSL technology since I'm not sharing the small upload bandwidth. I
expect to see my upload speed become faster and more consistent which is
important to me.
Received on Sun Sep 23 20:47:24 2007
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