Dick Groot wrote:
> I purchase my personal and business parts through them as well,
> personally have never had that experience. We are all human and stuff
> does happen, if this was my only bad experiance I would write it off as
> human stuff.
Sorry. Six months waiting is not acceptable.
If as everyone says, there's no problems with walk-ups getting
replacements, then after the _first_ call they should have suggested it.
To me that says that they purposely do replacements only when asked,
not as a proactive service. After Dylan called the first time the RAM
should have been red-flagged, and they should have been calling him. At
the very least they should have let him know that there would be a
massive delay until they had enough to justify the shipment.
This weekend I walked out of a greenhouse because they had one cashier
and a twenty to thirty minute line. I walked out of an ice cream shop
line up for the same reason. I made sure the business knew why I was
leaving (which is the fair thing to do).
I've done inside sales, it isn't that difficult to provide exceptional
service, regardless of how busy you are.
Cheers,
lance
Received on Tue Jun 5 09:41:51 2007
This archive was generated by hypermail 2.1.8 : Tue Jun 05 2007 - 09:41:54 CST