Re: [Semi-OT/Computer Store Community] OTV and RMA.

I purchase my personal and business parts through them as well, personally
have never had that experience. We are all human and stuff does happen, if
this was my only bad experiance I would write it off as human stuff.

Just my experiance.

On 6/5/07, vampyre wolf <vampyrewolf@gmail.com> wrote:
>
> I've only had a couple problems with parts going belly up after a few
> weeks of use, have had a couple that just wouldn't fire up when I got em
> home.
>
> I've never had any problems walking in, letting them know what it's doing
> (or not doing), and walking out with a new one. And considering that I've
> easily spent 3K there in the last couple years alone, I'm not afraid to let
> my money do my talking if I get bad service.
>
> How many times have you gotten great service from them in all these years,
> that this one is going to cost them you as a customer?
>
> I agree that customer service should be a major factor in where you do
> your spending, but I also gauge bad experiences against repeated good
> service. I had an inverter die on me (dc fan quit working) this weekend
> after 3 weeks of use, was in and out of canadian tire in about 5min with a
> new one.
>
> --
> Patrick Haryett
>
> On 6/4/07, Dylan Griffiths <dylang@thock.com> wrote:
> >
> > So I had been a long-time customer of OTV for a few years
> > now. Even
> > back when Techtronics was back in town, undercutting everyone with
> > suspiciously low pricing, I went to OTV because of the strong customer
> > satisfaction that they had managed to show. They were able to sell at a
> > reasonable price, and deal with returns, as well as tell me about other
> > relevant things.
>
>
> Last week I phoned OTV again and asked them where my RAM
> > was. After a
> > 10 minute hold, the service guy I spoke with told me the RAM was going
> > to be RMAed on the following Monday (4th of June) because they finally
> > had enough to RMA.
> > "You've had my RAM RMA for 6 months. You could not have given
> > me an
> > alternate 512mb DIMM and then taken the comped one from Transcend and
> > sold that?" I was very angry -- RAM prices had taken a huge nose dive
> > in 6 months; I had wanted to sell the pair of 512mbs and get larger
> > modules.
> > The OTV service tech put me on hold for another 10
> > minutes. "Ok, you
> > can come in and get another 512mb module. Just tell us your name, and
> > you can pick it up." -- which I did later that day.
> >
> > I guess the real question is, are they really so bad now at
> > customer
> > service, that it never occurred to them to exchange my RAM? Not in HALF
> > A YEAR of having it? Giving me an alternate module would've been a
> > great solution in 1 or 2 months from when I brought mine it. At 6
> > months, they have lost me forever as a customer. I encourage everyone
> > to no longer shop with OTV due to this.
>
>
Received on Tue Jun 5 07:24:19 2007