Re: Any good repair shop recommendations?

From: Dave Hall <dave-slg_at_no.spam.please>
Date: Wed Feb 07 2007 - 11:45:28 CST

On Wed, Feb 07, 2007 at 11:24:58AM -0600, Lance Levsen wrote:
> Dave Hall wrote:
> QA on custom
> > systems is a PITA and white-box vendors are generally not big enough or smart
> > enough to do effective QA. That's why corporate customers are fans of
> > standard systems from tier-1 vendors.
>
> No offence, but that's hogwash. How hard is it to print out a check-list
> of components and have someone else go over it?

It's not hard, it takes time. Companies like Dell that do semi-custom stuff
have software that reports all this stuff and verify the components installed
match the components on the pick-list. No human required, hence to cost.
Our local guys are still pretty manual shops, they don't have the volume to
justify investing in supply chain management tools like the tier-1 vendors.

If it takes 30 minutes to crack open a completed system to double check the
right parts are installed and working, that's another $25 (space, labour,
etc) cost on the $500 computer. A big deal when you're try to make money
off paper thin margins and big volume. It's cheaper from a penny and nickel
perspective to do a hail mary and hope it's okay or the customer doesn't
notice.
Received on Wed Feb 7 11:47:56 2007

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