Re: Service rant

I guess I have had a different opinion. over the years I've owned and
dealt with Dell and had reasonable to good service for most of it.

The trick is to stay away from the "Home/Home Office" side of the house
like it was filled with Venomous vipers, tarantula's and sharks with
laser beams on their heads.

The small business side gives you a North American Service department,
and people who will listen when you tell them you 'may' know a thing or
two about computers. The other trick is to buy from the corporate side
of the line. Latitude and Optiplex. They seem marginally better built,
and the service lines are different, and less scripted.

Perhaps I'm unique in still thinking Dell is better than the other
options, but every time I've tried other Tier 1 vendors, I've had a much
worse experience.

On Thu, 2007-02-01 at 10:31 -0600, Michael R. Wilson wrote:
> Dave Hall wrote:
>
> > On a related note, does anyone have any experience with Dell's colour laser
> > printers?
>
> Dunno about printers, but their servicing reputation for computers is
> rock-bottom.
> --
> Mike Wilson
>
> --
> "Those who do not understand Unix are condemned to reinvent it, poorly."
> (Henry Spencer, 1987)
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Received on Thu Feb 1 11:02:22 2007