Re: Service rant

I don't find it terribly suprising to be honest.

When I worked for Compusmart there would be a lot of cases where head
office decided to start carrying a new product, and shipped out large
volumes to the stores for a specific blowout or sale.

In some cases there was a high defect rate for various reasons, and
due to the fact that they were so 'new' our service department had not
been fed any procedural information on who/where/how to arrange for
servicing, RMA approval, or even DOA approval in some cases.

Thus the typical 'we don't know HOW to get these serviced' response.
Assuming BestBuy hasn't been carring the Westinghouse panels for very
long, a certain level of confusion on the sales end of things -
combined with a different type of confusion on the service side of
things (and typical lack of communication between the sales/service)
could result in the situation you ran into.

That's my initial assumption anyways.

On 2/1/07, Unit3 <unit3@demoni.ca> wrote:
> VON wrote:
> > Finally HP admits that they "...haven't yet made (sic) any of those PSU's for
> > warranty replacements...". WHAT?? Well where are you getting the ones for the
> > units you are building then? "...different division...no crosstalk...blah..."
> >
> Hahaha. This makes me think of problems I just had last week with a
> Westinghouse LCD TV. I bought it at Best Buy in Regina in September, and
> two weeks ago the thing died. (Horrible electrical popping sound,
> totally dead) I call Westinghouse, and they say "Bestbuy handles all
> our warranty in Canada". So I call BestBuy's 866 number, and they say
> "yes, the store will deal with that, just bring it in". So I take it in
> on a Friday night, and the store people sound very confused, they don't
> handle any warranty stuff usually, but they'll look into it. I wander
> around the store for ~1 hour, and finally the sales manager gets back to
> me and says "I'm sorry to were told to bring this in, but we actually
> contract out to a company in town who does in house service on TVs this
> size. Here's their card, and my contact number if you have any problems,
> you should be able to just call them on monday and they'll come to your
> house and fix it".
>
> Well, ok, I think, it sucks that they were disorganized and I had to
> bring it in, but in house service is probably better anyway. So, Monday
> rolls around, and I call the service company. The woman who answers
> tells me "we don't service Westinghouse, we've *never* serviced
> Westinghouse, BestBuy lied lied lied". She really said "lied" 3 times.
> So I call BestBuy back. The sales manager I talked to is there, and she
> is apparently getting ready to leave on holidays that afternoon, but
> says she'll call me back. Surprisingly, she does call me back 30 minutes
> later, and says that they don't actually know how to get these TVs
> serviced, so I should just bring it in and swap it for a new one, never
> mind that I only have access to a car on weekends and I had it in the
> store last weekend already. I convince a friend to help me take it in,
> and they swap it.
>
> However, looking around the store, I notice that they still have tons of
> stock of different Westinghouse products.. and I wonder, doesn't this
> raise any red flags to anyone working there that they sell all these
> expensive things with *no* actual way of fixing them? ;P
>
> Graeme
>
> --
> "Those who do not understand Unix are condemned to reinvent it, poorly."
> (Henry Spencer, 1987)
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Received on Thu Feb 1 08:59:47 2007